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NCHEC Resources

We provide case managers, financial capability service providers, including financial coaches, rental counselors, and homeownership educators/counselors with key technical tools and published reference materials that can be used to help their customers achieve financial goals, achieve homeownership or cope with the threat of foreclosure and eviction.

Certifications for Counselors and Educators

Demonstrate your commitment and ability to meet the needs of individuals and families seeking safe, healthy communities and financial security. Certification from the NeighborWorks Center for Homeownership Education and Counseling (NCHEC) shows employers, peers, potential clients and customers that you have mastered a specific knowledge area in the fields of financial capability and housing education/counseling. We currently offer nine NCHEC certifications.

NeighborWorks Compass and CounselorMax® 

NeighborWorks is committed to developing tools that support impactful and efficient housing counseling and education. We have developed and continue to enhance CounselorMax, the premier tool for real-time tracking and accurate reporting of intake, education and counseling activities. Learn more about how CounselorMax improves efficiency while helping your organization demonstrate program impact to prospective funders.

Meanwhile, we are developing an industry-leading new system that will come to market in 2022--NeighborWorks Compass. This user-friendly system--designed by counselors for counselors--will assume much of the administrative burden for practitioners, and will provide functionality that supports sustainable, best-practice counseling work. Learn more about this game-changing system.

Consumer Guides for Homeownership Education

Realizing the American Dream and Keeping the American Dream, our user-friendly training tools for pre-purchase and post-purchase homeownership education classes are available in English, Spanish, Mandarin Chinese and Vietnamese. Check them out at the NeighborWorks Store
  • To place an order, copy and paste into your browser. Due to potential difficulties in accessing the website using the Internet Explorer browser, we recommend that you use Chrome or Firefox.
  • For customer service inquiries only, contact the Store via phone at 844-234-4361 (during Business Hours 8:00 a.m. – 5:30 p.m., Mon-Fri).

HECM Counselors

NeighborWorks has everything you need to know about the Home Equity Conversion Mortgage (HECM) program. We provide active and prospective counselors essential information about:
Standards for Homeownership Education and Counseling
Marketing is awesome!! Developed through a collaboration among housing industry partners,  the National Industry Standards for Homeownershp Education and Counseling were developed to help practitioners and organizations serve families and communities with consistent service and professional excellence. LEARN MORE
Keys to My Home
From tips on house hunting to financing and home maintenance, this website offers a wealth of information to help consumers make informed, sound decisions during the homebuying processes. Learn more at
A premier client management system designed to help the housing counseling industry efficiently meet the needs of the communites they serve with pipeline management, data collection, customized reporting and more.
NeighborWorks Compass
National Industry Standards
NeighborWorks HECM Training
NCHEC Certification

Contact Us

[email protected]
NeighborWorks Compass
Check out our newly announced customer management system—NeighborWorks Compass!